Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? Contact our support team.
Yes! We are proudly cruelty-free and never test our products or ingredients on animals. We also partner with suppliers who share our commitment to cruelty-free practices.
Our products are certified by Leaping Bunny, ensuring the highest standards of animal welfare in beauty.
Most of our products are vegan, meaning they contain no animal-derived ingredients. However, a few of our products contain beeswax or honey. Please check the ingredient list on each product page for specific details.
Our clean beauty commitment means we formulate without parabens, sulfates, synthetic fragrances, phthalates, formaldehyde, and other potentially harmful ingredients. We prioritize natural and naturally-derived ingredients while ensuring safety and efficacy.
Each product is dermatologist-tested and formulated to be gentle on all skin types.
We recommend using our Shade Finder Quiz to find your perfect match. Simply answer a few questions about your skin tone, undertone, and preferences, and we'll recommend the ideal shade for you.
You can also visit our store to get matched by one of our beauty experts, or sample multiple shades before committing to a full-size product.
Most of our products have a shelf life of 12-24 months after opening. The period after opening (PAO) is indicated on each product packaging with an icon of an open jar and a number (e.g., 12M means 12 months after opening).
To maximize product longevity, store them in a cool, dry place away from direct sunlight.
We offer several shipping options to meet your needs:
Standard Shipping: 5-7 business days - Free on orders over $50
Express Shipping: 2-3 business days - $10
Overnight Shipping: 1 business day - $20
All orders are processed within 1-2 business days.
Yes! We ship to over 100 countries worldwide. International shipping rates are calculated at checkout based on your location.
Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.
Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also log into your account and view your order history for tracking information.
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 1 hour of placing it at support@glamora.com or call us at 1-800-GLAMORA.
Once an order has been processed, we cannot make changes, but you can return or exchange items once received.
We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Opened and gently used products can be returned for store credit or exchange.
To initiate a return, log into your account and go to "Order History." Select the order containing the item(s) you want to return and click "Return Items." Alternatively, contact our support team with your order number and the items you'd like to return.
We'll email you a prepaid return label and instructions. Returns are processed within 5-7 business days of receipt.
Once we receive and process your return, you'll receive an email confirmation. Refunds are issued to your original payment method within 5-7 business days. Credit card refunds may take an additional 2-3 business days to appear on your statement.
Creating an account is easy! Click the "Account" icon in the top right corner of our website, then select "Create Account." You'll need to provide your email address and create a password.
With an account, you'll enjoy faster checkout, order tracking, wishlist functionality, and access to exclusive rewards.
Our Glamora Rewards program lets you earn points on every purchase. Earn 1 point for every $1 spent, plus bonus points for reviews, referrals, and social media shares.
Redeem points for discounts, exclusive products, and special experiences. Members also receive early access to new launches and special sales.
To reset your password, click "Forgot Password" on the login page. Enter your email address, and we'll send you a link to create a new password. The link expires after 24 hours for security purposes.
